MAKE THE DIFFERENCE
As a front-line employee, do you fancy to:
Understand what Customer Delight is and how it benefits yourself, your customers and the company;
Receive practical tools and get inspiration for further delighting actions;
Learn about your own delight skills;
Understand you directly influence financial success of the organization ... ?
Then this book is for you!
This workbook will engage you as front-line staff to make the difference with clients.
It informs readers on the concept and advantages of Customer Delight and how to actually create enthusiasm. It inspires with stories of Customer Delight champions. As a result, readers will be able to design activities that create Customer Delight with their own clients.
Make an investment of €14,95 and move to action.