In Positief verrast, Marieke van der Laan guides leaders of SME’s in a playful way through the necessary background information on Customer Delight. She then presents 8 practical tools as input for the implementation of a Customer Delight strategy in your organization. Hands-on tips and inspiring examples of thirteen benchmark companies illustrate all suggestions. You can start straight away coming Monday morning.

This book is available in Dutch. 

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Invest 22€95, to get the Customer Delight strategy going.  Please mark the fields in left side to order a copy of the book.

Click here to read the content and the first chapter of the book.