FAIR

METHOD:

Front-line managers should move their team to go above and beyond. This tool will supply techniques to maximize the potential of the front-line team, when it comes to Customer Delight. It explains how to be FAIR. It teaches front-line leaders:

 

• how to use different forms of Feedback in order to develop Customer Delight attitudes and skills, 

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• how to give Autonomy; let your team members create experiences and find solutions by themselves,

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• different ways to Inspire your front-line employees to provide Customer Delight and 

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• the importance of giving Recognition to secure focus and motivation. 

The skills will first be explained during a half day plenary training followed by individual coaching sessions.