Front line employees can make or break the Customer Delight strategy, they hold the key to success.  


They should be trained to maximize their Customer Delight skills.


They will work with the Customer Delight circle as a guiding tool for their daily interactions with clients, to systematically provide precious delight experiences.

This tool is valid for B2C, B2B organizations and can be used for internal cooperation.

Sincere attention, Provide options, Effortless Experience, tory telling, Surprise